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RE: Glassworks refuses refund!!

 
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RE: Glassworks refuses refund!! - 6/2/2010 1:10:03 AM   
CALDIGR2


Posts: 2264
Joined: 6/20/2005
Status: offline
quote:

ORIGINAL: earlyglass

Tom, Put your damaged bottle in the American Bottle Auctions... I just watched a Bryants Stomach Bitters with a completely blown out base bring over $40,000!!

That just "shows 'ta go 'ya" that not all bottle collectors are rational. 40K for basically a partial bottle? I don't think so.
The "Hag" should have honored thew refund, I don't care if it was 2 yrs after the fact. THAT, is why I steer clear of auctions.

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Post #: 21
RE: Glassworks refuses refund!! - 6/2/2010 7:20:08 AM   
sandchip


Posts: 1647
Joined: 9/1/2008
From: georgia
Status: offline 		Man, I don't know what to say here.  I'm as much a nobody in this hobby as you can get, in all honesty, buying about one, yes one, bottle a year (Hell, I'm starting to fall off that pace!).  I never get to go to shows anymore, and that also used to be about once a year.  I guess it's the kids, house payments, and so on, but that's how it goes sometimes.  Maybe Mr. Hagenbuch has changed, I don't know, but in the past, I have sent several bottles back to him (relative to the number bought) and for what could be considered picky-ass reasons to some.  When I received a bottle, I'd go over it with a fine-toothed comb, and if I saw a problem, I marked the area with a grease pencil, enclosed a note describing the problem, thanked him, packed it up and sent it back the same day I received it.  He has never once failed to refund my money, promptly, and with no questions asked.  So once again, I don't know what to say other than to relate my own experience.  I hate when anything bad or negative happens in our hobby, and I do hope everything works out for the best for everyone involved.   

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Post #: 22
RE: Glassworks refuses refund!! - 6/2/2010 7:20:28 AM   
bottle_head9


Posts: 1151
Joined: 4/3/2009
From: new england
Status: offline 		Well, after a sleepless night and a lot of thought I`ve come to the conclussion that I`m out of luck.I guess it`s my own fault.I didn`t pay for the bottle in the alloted time.I contacted Glassworks with partial payment and asked for more time to pay.They had done this in the past, and didn`t seem to have a problem with it.Maybe I had no business bidding. They certainly had no problem cashing my checks and registering me for all their new auctions.The bottle was described wrong.Jim admitted that.The value of that bottle has significantly dropped.I wonder though, would Jim have refused me a refund had I gone on his trip to Europe?This hobby is supposed to be about fun and friends and honesty.Thats what his magazine conveys.The truth is that Jim ripped me off.Plain and simple.He sold me a chipped, cracked bottle.

(in reply to CALDIGR2)
Post #: 23
RE: Glassworks refuses refund!! - 6/2/2010 8:24:23 AM   
appliedlips


Posts: 3506
Joined: 1/30/2005
Status: offline 		         I've never had a bad experience with Glassworks but I'd be irate if that showed up in my mailbox. I know I couldn't look at it on my shelf.I know there are two sides to every story and in this case I'd enjoy hearing Jim's reply.

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Post #: 24
RE: Glassworks refuses refund!! - 6/2/2010 10:02:57 AM   
bottle_head9


Posts: 1151
Joined: 4/3/2009
From: new england
Status: offline 		Sorry Steve, I just now read your reply.Yes, I was late in making my final payment.I sent them a check with a request for more time to pay.Like I said before, they had done this in the past and didn`t seem to have any problem with it.They continued to register me for their auctions and never contacted me stating there was a problem.That was one of the reasons I liked them so much.They seemed willing to work with people on an individual basis.I recieved the bottle yesterday.As one collector to another, Jim should stand behind what he sold me regardless of guidlines.This particular bottle should be handled on a one on one basis.This chipping and crack were there.They just didn`t mention it.If the chip wasn`t there. there wouldn`t be any roughness.If he is gonna stick to the rules on this issue than I`m out of luck.If he is gonna do the honorable and right thing, then I should be getting a refund minus shipping and a late fee.

(in reply to Steve/sewell)
Post #: 25
RE: Glassworks refuses refund!! - 6/2/2010 10:36:11 AM   
woodswalker

 

Posts: 1048
Joined: 4/13/2010
From: South Haven, Michigan
Status: offline 		If this guy runs a legit business and is ripping people off with cracked bottles or misleading info I would make a report with the better business bureau....It might not help you get your money back but many times before people make on line purchases they will research the company...so maybe that would be your eye for an eye....he sent you damaged goods and I would put the word out online as much as you can...I can't stand dishonesty!! And the customer is always right!! (not really but in your case you are)
  Anyway sorry about your bottle...I almost commented yesterday on your post when I saw it but like most others I'm new to the hobby and still learning....and with your post I think I learned NOT to make any purchases thru that company!!
Amanda



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(in reply to bottle_head9)
Post #: 26
RE: Glassworks refuses refund!! - 6/2/2010 11:34:58 AM   
glass man


Posts: 7732
Joined: 1/30/2008
From: GEORGIA
Status: offline
quote:


2. Guarantee: Any item found to be inaccurately described or, having damage not listed, may be returned for a refund, less shipping costs,


YEP BEEN ALONG TIME SINCE I BID OR GOT ANYTHING FROM JIM,BUT I ALWAYS REMEMBERED THIS AS THE POLICY...DON'T SEE HOW ANY ONE COULD MISS DAMAGE LIKE THIS! AS HARD AS IT IS MONEY WISE THESE DAYS,I WOULD BE TICKED OFF TOO! ALSO HE BETTER WORRY BOUT YOU!! IT WILL COME UP TO BITE HIM IN THE BUTT SONER OR LATTER [SOONER I HOPE!] IF HE KEEPS DOING THIS!

IF THIS POLICY AIN'T REALLY THE POLICY HE NEEDS TO QUIT OUT RIGHT LYING ABOUT IT!

BE GOOD IF HE GOT BOUT A HUNDRED OR SO EMAILS FROM US ALL...CAUSE IT COULD BE ANY ONE ON HERE OR WHEREVER NEXT!! LET HIM JUST MAKE MONEY OFF HIS "BIG SALES" AND SEE HOW IT GOES!! JAMIE

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Post #: 27
RE: Glassworks refuses refund!! - 6/2/2010 12:20:16 PM   
Mike O


Posts: 758
Joined: 12/26/2005
Status: offline
quote:

ORIGINAL: woodswalker

If this guy runs a legit business and is ripping people off with cracked bottles or misleading info I would make a report with the better business bureau....It might not help you get your money back but many times before people make on line purchases they will research the company...so maybe that would be your eye for an eye....he sent you damaged goods and I would put the word out online as much as you can...I can't stand dishonesty!! And the customer is always right!! (not really but in your case you are)
Anyway sorry about your bottle...I almost commented yesterday on your post when I saw it but like most others I'm new to the hobby and still learning....and with your post I think I learned NOT to make any purchases thru that company!!
Amanda

OK, so maybe I am going to be putting my foot in my mouth and cause a stirr. but why does the buyer NOT hold any responsibility? I agree that the damage was under described BUT as a buyer if I were interested in an item and it listed any flaw at all I would call or email and ask for condition report more pictures or at least a better explanation of the issue. 2nd is that the auction house does expect items to be paid for at the end of the auction. They in this case let the buyer do some sort of a lay away and not pay for it all at once and I am sure that was at 0% interests and the auction house paid the consignee out of his pocket before being paid himself. The buyer took over 30 days to pay and unfortunately let the warranty or return time pass.

I feel bad for the winner as I do feel he didn't get what he expected BUT he, as we all do need to take some responsibility ourselves too 




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Post #: 28
RE: Glassworks refuses refund!! - 6/2/2010 12:48:13 PM   
earlyglass

 

Posts: 1067
Joined: 12/21/2004
Status: offline 		As to my earlier point Mike... Glassworks DOES accepts returns, however, they need to close the sale at a certain point. This is why it is very important to make payment within the 30 days, so you have the leverage to return the item. How much time do you have to return an item at the hardware store, or dealership, or wherever? The loss is quite minimal and the ink still has value, however, the lesson learned for all is worth much more. Personally, if I were Glassworks, I would accept the return with a warning that it cannot happen again, but... they are on to the next auction.

Mike

(in reply to Mike O)
Post #: 29
RE: Glassworks refuses refund!! - 6/2/2010 1:51:03 PM   
bottle_head9


Posts: 1151
Joined: 4/3/2009
From: new england
Status: offline 		Got a reply from Glassworks this morning, SEND IT BACK!!! in bold letters.Bottle is going back this afternoon.I learned a valuable lesson about auctions in this matter.Don`t be late on your payment!! Period!! Thank you all for your help with this problem.. Tom

(in reply to earlyglass)
Post #: 30
RE: Glassworks refuses refund!! - 6/2/2010 1:54:32 PM   
JOETHECROW


Posts: 9786
Joined: 9/3/2005
From: Northwestern Pa. (Near scenic Lake Perfidy)
Status: offline 		Hallelujah!   I wonder what effected the change of heart?  Great news.                                   Joe

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Post #: 31
RE: Glassworks refuses refund!! - 6/2/2010 2:12:43 PM   
epackage


Posts: 9790
Joined: 5/3/2009
From: Jersey
Status: online
quote:

ORIGINAL: bottle_head9

Got a reply from Glassworks this morning, SEND IT BACK!!! in bold letters.Bottle is going back this afternoon.I learned a valuable lesson about auctions in this matter.Don`t be late on your payment!! Period!! Thank you all for your help with this problem.. Tom

Hi BH, I wrote them this morning and made them aware of this forum and this particular post, I know Jim was well aware of the site but I felt since I didn't speak up before hand I kind of owed it to you to say something to him. I don't know for sure if my e-mail helped but I'm just happy they changed their minds over there......Best of luck.....Jim

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Post #: 32
RE: Glassworks refuses refund!! - 6/2/2010 2:15:16 PM   
bottle_head9


Posts: 1151
Joined: 4/3/2009
From: new england
Status: offline 		Thank you Jim, and all who may have had a hand in his change of heart.

(in reply to epackage)
Post #: 33
RE: Glassworks refuses refund!! - 6/2/2010 2:25:29 PM   
RedGinger


Posts: 6693
Joined: 12/7/2007
Status: offline 		I'm sure that's a relief!  I'm glad it worked out for you!

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Post #: 34
RE: Glassworks refuses refund!! - 6/2/2010 2:34:19 PM   
bottle_head9


Posts: 1151
Joined: 4/3/2009
From: new england
Status: offline
quote:

ORIGINAL: Mike O




OK, so maybe I am going to be putting my foot in my mouth and cause a stirr. but why does the buyer NOT hold any responsibility? I agree that the damage was under described BUT as a buyer if I were interested in an item and it listed any flaw at all I would call or email and ask for condition report more pictures or at least a better explanation of the issue. 2nd is that the auction house does expect items to be paid for at the end of the auction. They in this case let the buyer do some sort of a lay away and not pay for it all at once and I am sure that was at 0% interests and the auction house paid the consignee out of his pocket before being paid himself. The buyer took over 30 days to pay and unfortunately let the warranty or return time pass.

I feel bad for the winner as I do feel he didn't get what he expected BUT he, as we all do need to take some responsibility ourselves too 




Mike O, I bought that bottle fully expecting damage.I didn`t think I needed to see any more pictures.I know the difference between roughness and a crack and a chip.If you read all the posts, you will see that I basically admitted defeat because I was late with my payments.I don`t think that was the issue.The issue is he sold me a bottle that was cracked and chipped.Neither of those issues were in his description.As a fellow collector i asked him to handle my case on an individual basis and look at the damage.I also told him that I would pay all return shipping and that I would fully expect him to take $20.00 or $30.00 off for a late fee.WHy should I be responsible for a bottle thats value has dropped 2/3rds by no fault of my own.The seller admitted to me that they missed the damage.Do you really think I`m totally to blame here?Between shipping, insurance, delivery confirmation and the late fee I offered, I`m sure I`ll be out close to $50.00 bucks.I`m greatful just to be able and return the bottle at this point.I feel I`m taking my share of responsibility in this matter.

< Message edited by bottle_head9 -- 6/2/2010 2:37:14 PM >

(in reply to Mike O)
Post #: 35
RE: Glassworks refuses refund!! - 6/2/2010 3:31:18 PM   
Mike O


Posts: 758
Joined: 12/26/2005
Status: offline 		No, I do not think you are totally at fault at all. But we as buyers have to watch out for ourselves as well. I tried to right what I did using terms like buyer and seller instead of bottle_head9 and Glassworks because I feel this issue happens more then most of us know. One of the first high end flasks I bought was from Heritage auctions in TX. I paid $9000.00 after the juice and shipping. It also had listed  some issues "made in manufacturing" I never thought more about it and when I got it as a new guy I honestly didn't know any better, I just sold that bottle in the last Heclker auction and it realized only $4500.00 because he described the issues properly. So now I ask ask ask ! It is the same with color what is yellow olive to me could be olive amber to you. So my point was just since they did say it had roughness it should raise a flag to ask more questions and get a better understanding as to what the issue is. again my post was in no way an attack on you but meant more as a learning lesson for everyone and hopefully with seeing that Glassworx changed there mind it is a learning lesson for them as well.

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Some days i'm a digging fool, Some days i'm just a fool digging! What willl I be today?

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Post #: 36
RE: Glassworks refuses refund!! - 6/2/2010 4:23:33 PM   
GuntherHess


Posts: 11432
Joined: 12/13/2004
From: Frederick Maryland
Status: offline 		I salute Glass Works for making the moral choice rather than the fiscal one. I hope it improves thier karma and benefits them in the long run.
An effort to better inspect items for sale would be appreciated, no one likes surprises when thier bottles arrive.

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Post #: 37
RE: Glassworks refuses refund!! - 6/2/2010 9:32:47 PM   
blobbottlebob


Posts: 3655
Joined: 12/20/2005
From: Wisconsin
Status: offline 		I'm glad it worked out better Bottle-head and I retract my lifetime ban on glassworks auctions.

(in reply to GuntherHess)
Post #: 38
RE: Glassworks refuses refund!! - 6/5/2010 12:47:04 PM   
herenthere


Posts: 76
Joined: 11/15/2008
From: Sun Prairie, Wisconsin
Status: offline 		Thanks for the heads up. One of the most reliable auctioneers I've come across is Jeff at American Bottle Auct. GLA. 

(in reply to bottle_head9)
Post #: 39
RE: Glassworks refuses refund!! - 6/7/2010 1:52:58 PM   
bottle_head9


Posts: 1151
Joined: 4/3/2009
From: new england
Status: offline 		Glassworks refunded my money for the bottle.I recieved the check today.I think it only fair to let everbody know they did refund the total amount.I think the members here helped greatly.Thank you for your support.I also would encourage anyone who may have similar problems to use this forum for guidance, support, and constructive criticism.I think your emails helped me in this matter.Thanks, Tom

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Post #: 40
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